TAPit - Touch Accessible Platform with Interactive Technology

Dedicated Support

To answer your hardware and software questions.

Support

Thank you for your recent TAPit platform purchase. Stampede Presentation Products is proud to bring you the new Touch Accessible Platform for Interactive Technology! We are here to support you, from your initial purchase throughout the life of your product. If you have questions, comments, or need technical assistance, our trained specialists are dedicated to providing timely responses to any of your product or software questions. This page includes helpful contact information, tips, and answers to frequently asked questions to ensure you have the best experience with your TAPit platform.

Drivers

(*Drivers required for TAPit TMC3 model and previous. TAPit TMC4 does not require drivers for PC.)

Windows

  • TAPit platform drivers
  • The TAPit platform's intended touch technology requires the installation of special software drivers on each computer utilizing the touch accessible platform.
  • TAPit platform drivers for Windows. (3 MB)
  • Download

Apple

  • TAPit platform drivers
  • To determine which installer you need for your Mac, click the Apple icon at the top left of your screen and choose "About this Mac". If you are on the El Capitan version of OS X, choose the first option. If the processor is listed as an "Intel", use the Intel installers. Otherwise, use the Power PC installer.
  • TAPit platform drivers for MAC OS X (El Capitan). (31 MB)
  • Download
  • TAPit platform drivers for MAC OS X (Intel). (25 MB)
  • Download
  • TAPit platform drivers for MAC OS X (Intel – Yosemite). (33 MB)
  • Download
  • TAPit platform drivers for MAC OS X (Power PC). (20 MB)
  • Download

Linux

  • TAPit platform drivers
  • TAPit platform drivers for Linux (Kernel 2.4). (.3 MB)
  • Download
  • TAPit platform drivers for Linux (Kernel 2.6). (1.3 MB)
  • Download

FAQs

Why do I receive a message that states "Could not find a SMART interactive product connected to your computer" when I open SMART Notebook software?
Why is there a red "X" in the SMART Tools?

You may click "No" to this message and the red "X" may be disregarded without impacting the functionality of your TAPit platform. The red "X" simply indicates that you are not connected to a SMART Board or other SMART Technologies product. Tthe TAPit platform is fully capable of interacting with SMART Notebook. However, the TAPit platform is not a SMART Technologies product; thus it will not be recognized by the SMART Drivers or SMART Notebook software directly. This notification may be disabled going forward, without any impact to the functionality of the TAPit platform or any SMART® product, by checking the box which says "Don't show this dialog again." The red "X" however, will always display in the Windows™ Notification Area or OS X Dock.

Why does my computer display not fill the entire screen of the TAPit platform?

Please verify your computer's display resolution is set to one of the following supported resolutions:

  • 1280x720
  • 1280x768
  • 1280x800
  • 1920x1080

If your computer is set to one of these supported resolutions and the image still does not fill the entire screen, please press the Auto Setup button, located at the bottom left of the TAPit platform remote control.

The mouse pointer currently does not match where I am touching on the TAPit platform screen, how do I fix this?

The TAPit platform needs to be calibrated to any computer to which it is connected. Please follow these steps to calibrate the TAPit platform.

PC:

  • Click on the Start Menu (or Start Global in Windows Vista®/Windows 7®)
  • Click Programs (or All Programs)
  • Select the TAPit Folder
  • Select TAPit Calibration
  • Follow the on-screen instructions

Mac:

  • Click on the Finder Icon in the Dock
  • Click Applications in the Side Bar
  • Open the TAPit Folder
  • Select TAPit Calibration
  • Follow the on-screen instructions

Teamviewer Information

Teamviewer

  • Teamviewer Version 11
  • Teamviewer 11 allows our technical support reps to connect to your system to provide detailed support.
  • Teamviewer.exe (11.3 MB)
  • Download

Have a question that is not answered here?

For technical assistance, support, or for warranty claims, please fill out the contact support form.



Tech Support

Available M-F, 8:00 a.m. – 7:00 p.m. EST
T: +1 866.706.9835
support@teachsmart.org

* For all other inquires, please contact:
T: +1 800-398-5652 x290
T: +1 646-783-8921
info@teachsmart.org

Contact Support

Email support is currently offline while we upgrade our support process. Please check back again soon.

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Meet Matthew

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